Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping usually arrives within 2–5 business days after dispatch.

2. Do you provide tracking information?

Yes. Once your order ships, you will receive a tracking number by email.

3. What shipping carriers do you use?

We primarily ship through USPS, UPS, DHL, and FedEx depending on the destination and order type.

4. What is your return policy?

Eligible items may be returned within 14 days of delivery. Please review our Refund & Return Policy page for full return eligibility, conditions, and instructions.

5. Are your products authentic?

Yes. All products sold by Vella Moda are authentic and sourced through authorized wholesale distribution channels and established suppliers.

6. How can I contact customer support?

You can reach us at:

support@vellamoda.com
(702) 383-1111

7. Where is Vella Moda located?

Bella Moda Latina LLC
2320 E. Bonanza Rd, Ste A
Las Vegas, NV 89101
United States

8. Do you ship internationally?

At this time, Vella Moda only ships within the United States.

9. What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment methods displayed at checkout.

10. What should I do if my order arrives damaged or incorrect?

Please contact support@vellamoda.com within 48 hours of delivery and include your order number and photos if applicable.